Refunds
Write to us, and we will be fair.
These are digital books that arrive in full the moment you buy them, so there is no trial period and no automatic refund. If a term is genuinely not right for your family, tell us, and a person will look at it and reply.
What we have put the entire first week online for free, both books, exactly as it is printed, so you can teach a whole week before deciding. And if you buy and something has gone wrong, please write to us. Write to salam@habeeya.com from the address you bought with, tell us what happened, and we will read it properly and answer within a few working days. Where a refund is the right thing, we will issue it.
What we will always put right
A file that will not open, a link that has expired, a book that is not what the page said it was, or a mistake in the books themselves. None of these are things you should have to argue about. Write to us and we will fix them the same day, and where fixing them is not enough we will refund you.
Your statutory rights
Under United Kingdom consumer law you normally have fourteen days to cancel a purchase made at a distance. For digital content that is downloaded straight away, that right ends once the download begins and you have agreed that it should, which is what happens at the moment you buy. Nothing on this page affects your rights in respect of content that is faulty, not as described, or not fit for purpose, and we will honour those in full.
Who processes the payment
Card payments are processed by Stripe on a secure checkout page that Stripe hosts. Your card details are never seen by us or stored on this website. Where a refund is issued, it goes back through Stripe to the card you paid with, usually within five to ten working days.